Tuesday, 25 September 2012

Its all in the handover!


                     One of the most important parts of the childcare settings day......the handover!
Whether you are reading this as a parent or as a practitioner, it is very important to realise the significance of the handover at the end of a child's session at childcare. As a parent, you have put your trust in the staff to take care of your child and as staff, you have a duty to let the parents know how their child has been.

There is nothing worse as a parent when you turn up and want to know how your child has been, but there is nobody available to speak to. Nurseries and pre- schools are very busy places and one of the worst times of the day is over the lunchtime period, but there should still be someone on hand to let parents know how their child has been. Some settings have boards which underline the main activities available to the children during the day, whilst others may have slips or books to give a little description of what their child has been doing.

Ideally, the child's key person should be on hand to speak to (I have yet to meet my daughters, which I am a little dismayed at!!) As a parent, I like to have piece of mind that my little one has had a good time and not only hear about when she has been sad or had an accident. It is important that there are positive aspects to a handover, as parents can get rather dismayed when all they hear is the negative feedback, and may in the long run not bother asking, which is not good for a successful parent and carer relationship!!

Here are my tips for staff for an end of session hand over:

1. Make sure you do actually know how the child has been, if unsure ask a member of staff who has spent time with the child. There is no use in making it up, parents do see through it!!

2. Make sure that you start with some positive remarks, especially if there are some negative points to raise.

3. Listen to any questions the parent has carefully, so as to answer them as best you can. If you are not sure, ask someone who will know!

4. Make yourself clear and precise. There is no use in using terms which some parents may not understand, so make sure you explain yourself correctly.

5. Make sure you are friendly and approachable. Even if you have had a bad day and that particular child has driven you crazy, you need to make sure you are professional and happy to talk to the parent.

And my advice for parents? Well, if you feel that you are not getting enough information about your child's time at the childcare setting, speak to the management about it. It is important that you feel you are getting the service you are paying for and that your child has been happy in their care.

1 comment:

  1. Yes, it is a common issue most of the parents face. This highlight is impressive..

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